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Secretary (#134,553,037) 

Location: Anywhere in Kuwait (CV #134,553,037)

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MIS & Program Management

Responsible for various reports related to Resource tracking, attrition, infrastructure reporting & reconciliation of FTE numbers etc.

Handling monthly billing procedures, FTE Projections, tracking Bulge and Rookie trends

Monitoring and completing customer specific trainings for the entire program (350 FTE) and maintaining Background verification documents.

Maintaining the review deck, dashboard and the data for headcount, attrition and phase change

Streamline and follow up on Data collation with hierarchy.

Process Shift scheduling (roster), meeting the staffing needs and transport facilities for the process to manage smooth workflow.

Generating MIS reports and presenting the same to the top management for fine tuning of processes.

Invoicing & Billing

Timely submission of resource billing & invoicing on a monthly basis with zero delays / misses in client billing

Tracking and reporting data in relevance to invoicing, collections & overdue

Tracking PO utilization to ensure smooth invoicing

Attend to any escalation on billing & invoicing.

Respond to all the queries raised by the PMO team in regards to invoicing & billing

Prepare reports which would forecast the resource billing based on SoW & efforts spent

Maintaining a PMIS repository for the program with SOW and Change Requests /CCN (Change Control Notifications) for every project

Service Level Management

Ensuring that all service level agreements (SLAs) targets are met

Responsible for performing service level monitoring and process compliance management

Providing regular updates on process strengths, improvements areas or gaps and mitigation steps

Handling challenges such as critical deadlines or milestone deliverables and resource availability

Real time monitoring the queue to maintain the Service Levels

Personal Details

Immaculate Joyce Sebastian
39 Years

Job Details

Employment Status
Full time
Type of Salary
Fixed salary
Preferred Job Location
Anywhere in  Kuwait

Educational Qualifications

Highest Qualification
Diploma  (Graduate in Diploma Managment) from Kaizen School of Business Management  with 927/1200 / A+ Marks / Grade / Class

Professional Details

Professional Experience
9 Years 10 Months
Languages known
English  (Expert)

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